Teething problems of a new business

To say that we’ve had a few “teething problems” running CW-X SA, our small business, would be a massive understatement. The definition of teething problems is: “short term problems at the early stages of a project.”

The night we signed the contract & loaded KK’s car full of stock. We were officially the owners of our own business!

I bet if you asked any mother to describe her child’s teething, she would mention the drooling, the irritability, the niggles, the loss of appetite, the red gums, the chewing of fingers and toys. Yeah, sounds familiar to us.

The teeth cut so far have been for the following reasons:

  • Delays in getting our payment platform up and running. And I’m talking months, not weeks!
  • Our stock was delayed at customs and then audited by SARS. Fluke, I swear!
  • Commitment from buyers but the orders don’t come through. Everyone promises to go buy, but then … don’t.
  • Orders for stock we didn’t think people would be interested in. Funky colours are not as popular as we thought.
  • Running social media campaigns is tough! Providing fresh content 24/7 and having minimal engagement is frustrating.

The challenge is also running the business after hours while we have our day jobs. It has meant a lot of late nights and busy weekends. We accidentally missed a failed order on the site last week. Thank goodness for our site developer Liza who has been absolutely amazing!

Through the drool and niggles, there are some nuggets that we’ve picked up along the way:

  • The personal touch is important. While I’m all for online shopping, there’s something about speaking face-to-face with someone. I totally get how retail giants such as Amazon and even Yuppie Chef are toying with bricks and mortar. Don’t underestimate the value in hand deliveries.
  • Runners are all so different but yet all so alike. Sticking to what we know has worked for us. Trying to be all things to all people is impossible right now.

    I love these lava print tights! And everywhere I saw jacaranda trees, I would stop to take pics.

  • Knowing the stock makes all the difference. I have started running in different bras and running in various styles of running tights. It definitely helps knowing the product, but not only through the brochures, but from personal experience. I’ll tell you now (for free) that the racerback Xtra Support bra is not nearly as comfortable as the StabilyX Running bra.

    They say you shouldn’t try anything new when running a race, but I decided to try out the StabilyX Ventilator 3/4 tights for Kaapsehoop half marathon. This is me and my dad 300m from the finish line. We were hurting! But the tights felt amazing!

  • Finding the right brand ambassadors who love your product and believe in your vision has been so motivating! Thank you Kirsty & Dan!

    OCR & Trail running fanatic!

    Kirsty just had to try out a couple of handstands in her new Generator Revolution Trailprint tights. Gosh, they fit her like a glove!

The snag of spraining my ankle and KK traveling for work during December is yet another teething problem for us – something we need to work around. You start becoming incredibly solutions-focused and agile.

The running injuries come & hopefully will go. The projects at work should come to an end. But runners don’t stop running. And so the sales must go on!

Get to CW-X SA and find out why we’re committed to sticking through the teething problems!

That’s it. I’m out!

I’ve sprained my ankle. I wish I had a more elaborate story as to how I managed to sprain it. I wasn’t saving a kitten up a tree. I didn’t fall off my bike. I wasn’t even participating in a trail run. I simply stepped off the patio onto the grass on my way to pick up dog pooh. Yeah, that’s it.

The timing is actually perfect. It’s year-end and the race calendar has run out. Spraining my ankle has forced me to go into a phase of forced rest without having serious FOMO about any races I’m missing.

Come to think about it, I have missed quite a few races this year. Not entirely out of choice, but because they’ve sold out so quickly. I blame Discovery and their ridiculous point system. Since they entered the game with their Vitality Series, things have been quite chaotic at races.

The entries have sold out fast. The fields have become bigger and bigger resulting in gridlocked traffic on the road as well as huge congestion in the race. I’m seeing an increase in litter at all the water stops from mainly inexperienced runners.

Running a race in Jo’burg has become quite painful. And the last time I checked, old favourites such as Om Die Dam and Oceans were already sold out. We used to have a few months to plan and think about the races we’d like to enter. Not anymore.

Don’t get me wrong. The increase in the number of people running and getting fit is wonderful. It’s positive. I mean, WTH! Sell out races is great. But the vibe has changed. I’ve started to choose an afternoon run around my neighborhood and the occasional run with Graham Block’s group over the stress of an actual running race.

I might feel different about the whole situation next year. Things might have changed. Maybe I’m just tired and winding down. Maybe I’m just really miserable and yes, maybe it is FOMO. With my ankle injury, I’m going nowhere fast and putting my feet foot up has left me with lots of time to think. 

I’m doing a lot of that lately.